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In this case, the MacBook’s complicated assembly actually benefits users who take advance of the keyboard service program. The way Apple has designed most of its products in recent years has made it nearly impossible to do at-home repairs. In my case, the emails were separated by only a few hours.īeginning to end, the laptop was out of my possession for three days, which I found impressive, given it traveled between Pennsylvania and Texas. As part of the process, Apple sends out emails indicating when work begins and ends on the laptop.
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The Apple representative said the turn-around time for keyboard replacements usually took 1-2 business days. The box, designed to protect your investment during transport, included a next-day return label, which was definitely a nice touch. Overnight, they send me a box to ship my laptop for repair. After quick questions and answers back and forth through text, the Apple representative determined that my laptop qualified for the program. Instead, in early January, I communicated with Apple Support online. Unfortunately, that wasn’t an option for me because of COVID-19 restrictions in place at the time. Typically when I have a hardware problem with an Apple product, I head to the nearest retail store. Mail-in your device to the Apple Repair Center.Make an appointment at an Apple Retail Store.Find an Apple Authorized Service Provider.There are three ways to get a keyboard replacement.
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From there, select About This Mac to see which MacBook you own. To determine whether your laptop qualifies, choose the Apple menu at the top left of your device.
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